Refund Policy

Last updated: 6-9-25

At The Internal Game, all products are made to order. Because we use a print-on-demand model, we do not accept returns or exchanges. However, your satisfaction matters to us — and we do offer refunds in specific cases.

Eligibility for Refunds

If you're not satisfied with your order, please contact us within 7 days of receiving your item. We’ll review the issue and may offer a refund under the following conditions:

• The product arrived misprinted, damaged, or defective

• You received the wrong item or incorrect size due to our error

• There is a significant quality issue that affects the use or wear of the product

We do not offer refunds or replacements for:

• Buyer’s remorse

• Incorrect size or color choice made during checkout

• General dissatisfaction without clear defect or issue

We may ask for photos of the item and packaging to verify the issue before approving a refund.

How to Request a Refund

To request a refund, email us at bradley@theinternalgame.com with:

• Your order number

• A clear description of the issue

• Photos (if applicable)

All refund requests must be submitted within 7 days of delivery.

Refund Approval & Processing

If your refund is approved, a credit will be applied to your original method of payment. Processing times may vary depending on your bank or payment provider.

Shipping

As all items are custom made-to-order, we do not accept physical returns or provide return shipping labels.

Questions?

If you have any questions about your order or this policy, email us at bradley@theinternalgame.com.